Returns and Exchanges
"What is your return policy?"
We offer a 100% satisfaction guarantee! if you don't love your purchase for any reason, we are happy to process a return if you get that back to us within 30 days of receiving your order.
“How do I make a return?”
Step 1: Reach out to us! Email us at admin@ourshiny.com or send us a message through the contact page. Be sure to include your order number and the name that the order was placed under so that we can find that for you.
Step 2 : We will issue you a returns form. Print and complete this form, and include it in your shipment. Securely package your return (you can even use the packaging that your order came in!), and then ship this back to us. Please be sure to ship via a carrier who provides you with a tracking number as we're not responsible for lost returns.
Step 3: Once your return is received at our offices, we will process and issue you a refund within 1-3 business days. You will get an email confirming that that refund has been processed.
“Do you offer exchanges?”
Nope. We do not offer exchanges, however you're very welcome to place a new order whenever you're ready.